Terms and conditions
Last updated 5 October 2026.
Booking and deposits
- Appointments are booked through our online booking system, Aesthetic Nurse Software. Any deposit required is shown when you book and comes off the treatment price on the day.
- Please give at least 48 hours notice if you need to move or cancel an appointment.
- Late cancellations and missed appointments may mean a deposit is retained, as set out when you book.
Consultations and consent
- Every treatment is preceded by a consultation and written consent.
- Treatment may be declined where it is not clinically appropriate. A deposit is refunded in full where treatment is declined on clinical grounds.
- Nobody under 18 is treated for cosmetic purposes.
- Prescription-only treatments require a face-to-face assessment by the prescriber before a prescription can be issued.
Results
- Results vary between individuals. No specific outcome is guaranteed and none is promised.
- Follow-up reviews are free where they are offered, and are booked on the day of your appointment for two weeks later. Additional treatment beyond the agreed plan is charged separately.
- Courses are priced as a course and are paid for in advance.
Payment
Payment in full is due on the day, less any deposit.
Gift vouchers
- Gift vouchers are sold through our online booking system and sent by email with a unique code. They can be put towards any treatment at the clinic and are valid for six months from the date of purchase; the expiry date is shown on the voucher.
- Vouchers cannot be exchanged for cash, and any unused balance stays on the voucher until it expires. A voucher is a way of paying and does not entitle the holder to any particular treatment: every treatment is subject to a consultation and Annie's clinical judgement, and prescription-only treatments are only prescribed after a face-to-face assessment.
- If you buy a voucher online you can cancel it within 14 days of purchase for a full refund, provided it has not been used.
Aftercare
Written aftercare is given at every appointment. Following it is your responsibility, and outcomes affected by not following it are not the clinic's liability. Contact the clinic immediately if you have a concern.
Liability
The clinic holds professional indemnity insurance. Nothing in these terms limits liability for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.
Governing law
These terms are governed by the law of England and Wales. Questions to 07359 836026.